Marketplace Delivery Role
For the purpose of this policy, "LocalBikri", "platform", "we", "us", and "our" refer to the LocalBikri platform operated by LBEMarket Solutions Pvt. Ltd., unless the context requires otherwise.
LocalBikri provides an electronic marketplace-style platform for product discovery, listing display, order transmission, communication, and delivery coordination between independent customers, independent sellers, and independent delivery agents.
LocalBikri is a technology facilitator and intermediary only. It is not the seller, retailer, distributor, importer, stockist, warehouse operator, manufacturer, franchisor, commercial agent, co-seller, carrier, courier company, or in-house logistics provider for goods offered on the platform.
LocalBikri does not own, possess, control, store, test, inspect, package, dispatch, transport, or take title to listed products. LocalBikri does not employ delivery agents and does not operate an in-house logistics fleet.
LocalBikri may enable or display different delivery, payment, collection, or transaction-completion workflows depending on product category, location, seller settings, operational rollout, or feature availability, but does not become the seller, carrier, or logistics operator by enabling such workflows.
LocalBikri provides a technology platform for sellers to manage and facilitate delivery of their orders. LocalBikri does not operate an in-house delivery fleet for sellers.
Delivery agents used for a seller's orders are selected, authorized, arranged, or engaged by the seller. The seller is responsible for the applicable compensation payable to delivery agents providing delivery services for that seller.
Sellers may independently add, authorize, remove, or discontinue using any delivery agent associated with them through the LocalBikri Platform, subject to applicable platform safety, verification, and access requirements.
At a seller's request, LocalBikri may assist the seller in identifying, verifying, and connecting with delivery agents who may be available to provide delivery services. The seller remains responsible for deciding whether to engage, continue using, or remove such delivery agent.
A delivery agent may provide delivery services to multiple sellers and is not required to work exclusively for any particular seller through LocalBikri.
Once a delivery agent has been connected with or authorized by a seller, the LocalBikri Platform may provide automated technology features including order allocation, routing, order information, tracking, notifications, and delivery status management.
A seller may authorize the LocalBikri Platform to automatically allocate an eligible and available delivery agent for the seller's orders in accordance with the seller's settings and applicable platform rules.
The provision of agent discovery assistance, verification assistance, platform access, automated allocation, routing, tracking, or other technology features does not, by itself, create an employer-employee relationship between LocalBikri and the delivery agent.
LocalBikri may charge sellers separately disclosed technology, facilitation, verification, convenience, or other applicable platform fees. Such LocalBikri fees are separate from the delivery compensation payable by the seller to the delivery agent.
Seller Dispatch and Handover Responsibility
The seller is solely responsible for preparing the order, ensuring correct packaging, deciding when the order is ready for dispatch, and handing the correct order to the correct delivery person.
Tracking displays, handover updates, and status notifications on the platform are informational only and do not mean LocalBikri has assumed control of the shipment or taken possession of the goods.
ETA, Distance, and Service Area Indicators
Any delivery timeline, average time, speed estimate, fast-delivery label, express badge, service-area indicator, free-delivery threshold, or distance-based charge shown on the platform is indicative only.
Such indicators may be based on seller settings, historical data, route assumptions, location inputs, or temporary operational conditions and do not create a guaranteed delivery commitment by LocalBikri.
Customer Address Accuracy and Availability
Customers must provide an accurate address, delivery instructions, and reachable phone number and must remain reasonably available to receive the order, share lawful verification details, or respond to delivery coordination attempts.
If the address cannot be located, the phone number is unreachable, the OTP or verification step is not completed, or entry is refused, the order may be delayed, returned, canceled, or treated as failed delivery in accordance with seller policy.
Failed Delivery, Refusal, and Return to Origin
Delivery may fail or be delayed due to traffic, weather, local restrictions, inaccurate address information, seller-side readiness issues, delivery agent availability, network issues, customer non-responsiveness, or safety concerns.
Any re-delivery attempt, return-to-origin action, restocking consequence, or cancellation after failed delivery is determined by the seller or the applicable product policy and not by LocalBikri.
Payment Collection at Handover
If payment is collected at handover, including COD or direct UPI, such collection may occur through a seller, a delivery person, or another order-specific payment workflow made available for that transaction. LocalBikri does not guarantee cash handling, change availability, QR authenticity, or payment confirmation merely because payment-related information is shown on the platform.
Any dispute regarding amount collected, counterfeit cash, fake QR code, change due, duplicate collection, non-issuance of receipt, or handover-stage payment mismatch must be taken up with the seller and any relevant payment or collection contact, subject to applicable law.
Agent Conduct, Safety Incidents, and Complaints
Delivery agents are expected to comply with applicable law, seller requirements, safety standards, and LocalBikri Platform rules while using the platform.
Complaints involving misconduct, theft, tampering, overcharging, abusive behavior, harassment, OTP misuse, false delivery marking, unsafe conduct, or other unlawful activity may be reported through the available complaint or support channels.
LocalBikri may record and investigate platform-related complaints, restrict or suspend platform access, assist the relevant seller, preserve relevant records, and provide information to competent authorities where required for safety, fraud prevention, dispute resolution, or legal compliance.
Such platform-level safety, verification, or access controls do not, by themselves, create an employer-employee relationship between LocalBikri and the delivery agent.
Delivery Limitations and Force Majeure
LocalBikri primarily provides technology and facilitation services for delivery-related workflows and does not ordinarily take physical possession, custody, or control of goods being delivered between sellers and customers.
Physical preparation, packaging, handover, transportation, and delivery of an order are performed by the relevant seller and delivery agent, as applicable, subject to their respective obligations and applicable law.
LocalBikri does not guarantee delivery timelines, route conditions, agent availability, uninterrupted tracking, or outcomes affected by circumstances outside the reasonable operation of the Platform.
LocalBikri will not be responsible for delay or failure to the extent caused by traffic, severe weather, bandh, strike, law and order events, government restrictions, network or infrastructure outages, natural events, or other circumstances beyond its reasonable control, subject to applicable law.